CXChronicles
Adrian Brady-Cesana
Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%. Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made. Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence. AI is…
Recent Episodes
Mastering Storytelling in Leadership: Insights from Josh Schachter on AI and Customer Success
Apr 28, 2026Unlock AI Success: Avoid Common Pitfalls with Jack Siney from FrontRace
Apr 16, 2026AI-Powered Support: Building Assembled with Ryan Wang on The CXChronicles Podcast
Feb 24, 2026Future of Work Insights: AI's Impact on CX, Sales & Support CXWeekly Update 277
Feb 19, 2026How Cutting Manual Processes by 65% Transformed Customer Experience in Insurance
Feb 3, 2026Revolutionizing Media with AI: Deepdub's Sagi Reuven on Innovation and Creativity
Jan 29, 2026Unlocking Success with Dave Rennyson, CEO of SuccessKPI: The Power of Data and AI in CX
Dec 18, 2025Unlocking Customer Success with AI: Varun Sharma's Insights on Enterpret | CXChronicles Podcast #273
Dec 3, 2025Revolutionizing Customer Experience with AI: Insights from Matt Rubright of Jam.dev
Nov 20, 2025Salesforce Utilization Management in Today's World: Learnings from Cloud Trailz
Nov 12, 2025
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